Workflow Enhancement Solution Streamlines Hospital Check-In

A unique self-serve kiosk simplifies hospital check-in, reduces wait times, and increases patient satisfaction.

The Agfa IMPAX Kiosk is an interactive system that enables patients to register and check-in to hospital services without going through the traditional administration desks. The system is intuitive, allowing patients to identify themselves directly on IMPAX Kiosk, view and confirm demographic and insurance information, and electronically sign consent documents. The IMPAX Kiosk includes multilanguage options; clinic messaging of important announcements to all patients; and personalized messaging. For optimum security, the patient data is not held in IMPAX Kiosk itself, and a privacy filter can be added that prevents others from viewing the screen.

The kiosk is fully integrated into the IMPAX radiology information system (RIS), which allows for real-time updates of patient status. It also easily integrates within external systems, with minimal implementation work and no programming needed. Additional features include a 19-inch diagonal touch screen with privacy filter for confidential patient transactions; an integrated biometric fingerprint reader enabling accurate patient identification; an integrated credit card reader, signature pad, and receipt printer; and an integrated scanner for scanning insurance cards or driver's licenses. The Agfa IMPAX Kiosk is a product of Agfa HealthCare (Mortsel, Belgium), and is currently available in the United States and Canada.

"For the patients, traditional check-in means waiting in a line before being afforded the opportunity to be personally checked-in by a receptionist. This can take fifteen minutes or more; with IMPAX Kiosk, we can reduce the check-in process time to five minutes,” said Sarah Muckler, senior marketing manager for Agfa HealthCare U.S. "The solution not only improves the ability to identify patients easily and allow for electronic signature, but also helps reduce the likelihood of data entry errors, contributing to up-to-date, accurate and complete patient records.”

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